PayflowPayments and MARTEC360 would like to share insights and a story provided by a customer who went live on the PayflowPayments solution today. The challenges for processing credit card payments with Payflow on any platforms and systems not upgraded to TLS1.2 and HTTP1.1 is in full swing.
Sent: Thursday, June 28, 2018 4:25 PM:
I just spoke to PayPal and they confirmed that they rolled the new security requirements out last night at 11:00. I commented that they have been telling us it was to occur on the 30th and she seriously replied with “we could not find enough people that would work this weekend so we rolled the update out last night so that we could be here Thursday and Friday to offer tech support”. Wow! I couldn’t have seen that coming…
So, we are not able to process cards until your solutions are in place. I recognize that you were already busy before we called you at the last minute, but we appreciate all you have done for us so far. Please let me know if there is anything I can do to assist.
After getting access to the servers and the ERP software at 1:30 pm, the solution was fully implemented, tested and into production by 4:42 pm.
Minutes later we had the following response:
Sent: Thursday, June 28, 2018 4:56 PM:
We just ran a card successfully and have MANY more to follow it. Thank you so much for the fast service and awesome support. As I mentioned, I am taking some much-needed R&R time and will be back after the holiday. We will be in touch shortly afterward to discuss our next steps. I would love to take a look at the mobile responsive custom eCommerce platform solution which you were mentioning. eCommerce was one of the main reasons we chose the system and we have never used it.
Followed by one more reply a short while later:
Sent: Thursday, June 28, 2018 5:29 PM:
I just wanted to drop a line and say thanks to you and your team for the incredibly fast and efficient service. Our poor planning resulted in a very tight window yet your solution was implemented like we were your most important customer. I am truly dazzled by the service we received. My only regret is that we did not discover you sooner.
I have no doubt your integrated solutions are going to become our new secret weapon and the key to our successful next chapter. I can’t thank you enough.
If your organization is still struggling with the decision of how to handle the TLS1.2 and HTTP1.1 update and a roadmap forward with your ERP/eCommerce needs as they relate to Everest, make sure to reach out to the PayflowPayments by MARTEC360 team ASAP to start a path forward.